The Help Desk at STScI

STScI has a Help Desk, the staff of which quickly provide answers on any HST-related topic, including questions regarding STIS and the proposal process. The Help Desk staff have access to all of the resources available at the Institute, and they maintain a database of answers so that frequently asked questions can be immediately answered. (FAQs are also posted to the STIS web site.) The Help Desk staff also provide hard copies of STScI documentation, including Instrument Science Reports, and Instrument Handbooks. Electronic copies of documents are available via the web. Questions sent to the Help Desk are answered within two working days. Usually, the Help Desk staff will reply with the answer to a question, but occasionally they will need more time to investigate the answer. In these cases, they will reply with an estimate of the time needed to prepare a full answer.

We ask that you please send all initial inquiries to the Help Desk. If your question requires a STIS Instrument Scientist to answer it, the Help Desk staff will put one in contact with you. By sending your request to the Help Desk, you are guaranteed that someone will provide you with a timely response.

To contact the Help Desk at STScI:

• E-mail: help@stsci.edu
• Phone: 1-410-338-1082
  Toll-free in the U.S.: 1-800-544-8125

The Space Telescope European Coordinating Facility (ST-ECF) also maintains a Help Desk. European users should generally contact the ST-ECF for help; all other users should contact STScI. To contact the ST-ECF Help Desk:

• E-mail: stdesk@eso.org

As always, if you need help, just send E-mail to help@stsci.edu.