Support

Ureka Support

If you’re experiencing an unexpected application error or crash, please email help@stsci.edu with a description of the problem, including relevant messages (such as a Python traceback) and steps to reproduce the problem. The subject line of your email must include the word “Ureka”.

We also ask that you run ur_test and attach the log files (if any) that it produces with your support request. See the Testing a Ureka Installation section on the Installation page for more information.

You can also send comment and suggestions to help@stsci.edu.

Third-Party Support

For general IRAF questions (other than configuration problems), see http://iraf.net.

For general questions on using NumPy or SciPy, see http://www.scipy.org/Mailing_Lists. For AstroPy, see http://www.astropy.org/help.html.

For issues specific to the Gemini IRAF package, please contact the Gemini Help Desk by following these instructions: http://www.gemini.edu/sciops/data-and-results/data-reduction-support.

User Forum

To see what installation problems and solutions other users have found, or to share your own experiences with Ureka, visit the Gemini Data Reduction User Forum at http://drforum.gemini.edu/forums/installations.

Be sure to use the “ureka” tag when posting about Ureka.

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